Why do Chromebooks display a white screen?

If Chromebooks are displaying a white screen, be patient – this means the testing servers are probably busy and the problem usually resolves itself. Try the below problem-solving steps; if one doesn't work go to the next step. 1. Reload the page (Ctrl+R) 2. Wait a couple of minutes, reload the page again 3. Restart the Chromebook by holding down the power button for about 5 seconds, then start the Chromebook (alternative method: close Chromebook screen, then reopen) Failing the above steps, open a Helpdesk ticket (https://cersd.mojohelpdesk.com/login/create_request#/ticket-form/17881) for assistance
Published on: 2017-11-08 See other articles in Testing FAQs.