My computer is behaving unexpectedly. What should I do?
Restart your computer. This can solve many unexpected behaviors. If that doesn't work, please open a Helpdesk ticket for service.
If restarting is not an available option, hold down the power key for a full 10 seconds to force-shutdown your device. Once shut down, start it again.
Some common symptoms of a needed restart:
- Slow running
- Does not connect to the internet/WiFi network
- Does not print
- Not connecting to projector/subpar audio/video performance
- Blank screen (won't wake up) or white screen
- Does not turn on or shut down
When you cannot access the restart option, hold the down power button/key for a full 10 seconds, release, try to turn your computer on again.
NB : If your computer tells you to not turn it off, be patient – it is probably installing an update or performing internal self-repair.
Failing the above remedies, open an emergency Helpdesk ticket; and please provide some useful relevant detail in your message: