Tech FAQs - self-help
Getting started with our helpdesk software
Can I use email to reply to a ticket?
Yes – this is the preferred way to communicate in regards to issues specific to your Helpdesk ticket.
I'm getting an error on my computer. What should I do?
Take a picture of the screen with error (with your phone or digital camera) and attach it to a Mojo Helpdesk ticket.
My computer is behaving unexpectedly. What should I do?
Restart your computer. This can solve many unexpected behaviors. If that doesn't work, please open a Helpdesk ticket for service.If restarting is not an available option, hold down the power key for a full 10 seconds to force-shutdown your device. Once shut down, start it again.Some common sympto...
I think my computer has a virus. What should I do?
DO NOT CLICK ON ANYTHING! Open an emergency Helpdesk ticket or call MojoHelpdesk at ext. 4949 - IT staff will be there presently.
How do I check status of a ticket?
Every time information is added to a Helpdesk ticket, you will receive an acknowledgement email from Mojo Helpdesk. Please communicate through the Helpdesk ticket – do not send a separate email.
Approving YouTube Videos for Student Viewing
https://youtu.be/8W-8Q3rte0M
Username/Password Conventions
Two different username conventions Usernames 1. For Joe Smith: lastnamefirstinitial (smithj) - students enrolled before 2022 (mostly) NOTE: when multiple students have the same lastname and firstinitial, additional letter(s) of firstname are added in order of enrollment date Joe S...
*NEW* New Yealink (non-Admin) Phone User Guides and Video
https://help.ena.com/docs/yealink-sip-t31p-t31g